Shipping policy

Last updated: 9 October 2026

1. General Shipping Information

Olivia & Rose Sydney delivers to residential and business addresses throughout Australia, subject to carrier availability.

Our products are packed and dispatched by our international fulfilment partner in China. They are not dispatched from an Australian warehouse.

An international logistics provider transports your parcel to Australia. Final delivery is completed by a local delivery partner, depending on the route and destination.

2. Processing Time

Orders are normally processed within 1–3 business days, Monday to Friday, excluding applicable public holidays.

Processing includes order confirmation, preparation and packing.

During busy periods, processing may take longer. We will notify you if we become aware of a significant delay affecting your order.

3. Shipping Rates

We offer free standard shipping on all orders within Australia, with no minimum purchase requirement.

There are no separate packing or handling charges.

4. Estimated Delivery Times

Our usual delivery estimates are:

Order processing: 1–3 business days.
Transit after dispatch: 7–15 business days.
Total estimated delivery: 8–18 business days from placing your order.

Business days are Monday to Friday, excluding applicable public holidays at the place of processing or delivery.

Delivery times are estimates. Customs inspections, carrier disruptions, public holidays, severe weather and remote destinations may affect delivery.

If we become aware that an order cannot be supplied within the represented or agreed period, we will contact you with an updated estimate and provide any cancellation, refund or other remedy required by applicable law.

5. Carriers and Tracking

We use international logistics providers and local Australian delivery partners. The carrier used may vary depending on your delivery address and shipping route.

Where tracking is available, we will email you the tracking details after dispatch.

Tracking updates may not appear immediately and may pause while your parcel moves between international and local delivery networks.

For assistance with tracking, contact support@oliviarose-sydney.com.

6. Shipping Restrictions

We currently deliver only within Australia.

Delivery to PO boxes, parcel lockers, military addresses, remote locations or restricted areas depends on the carrier and route. Certain products may also be subject to transport or legal restrictions.

If we cannot deliver an accepted order to your address, we will contact you to arrange an appropriate resolution, including a refund where required.

7. Prices, Taxes and Import Charges

Prices are displayed in Australian dollars (AUD) and include GST and other unavoidable charges where required by applicable law. Your order total is shown before payment.

Olivia & Rose Sydney covers applicable customs duties, import taxes, brokerage fees and customs-clearance costs for orders shipped to Australia.

You should not be required to pay additional import charges on delivery. If a carrier requests payment, contact support@oliviarose-sydney.com so we can verify and resolve the request.

8. Failed Delivery or Returned Packages

Please check that your delivery address is complete and correct before placing your order. Contact us promptly if you notice an error. Address changes may not be possible after dispatch.

If a delivery fails because an incorrect address was supplied, delivery was refused or a parcel was not collected, we will contact you to discuss the available options.

Reasonable additional shipping costs may apply to redelivery where the failed delivery was caused by the customer. Any such costs will be explained before redelivery is arranged.

Your mandatory consumer rights remain unaffected.

9. Lost, Missing or Damaged Packages

Contact support@oliviarose-sydney.com if:

Your parcel has not arrived within the estimated delivery period.
Tracking appears unusually inactive.
Tracking shows delivery but you have not received the parcel.
Your order arrives damaged.

Where reasonably possible, keep the packaging and provide photographs of visible damage to help us investigate. Original packaging is not a condition of exercising your statutory rights.

We will investigate with the delivery provider and arrange the remedy required by applicable law. Handing your parcel to a carrier does not remove our obligations to you.

10. Returns

Please refer to our Return and Refund Policy for return eligibility, instructions, the return destination and responsibility for return postage.

Your rights under the Australian Consumer Law remain unaffected.

11. Policy Updates

We may update this policy by publishing a revised version with an updated date.

Changes do not retrospectively remove rights associated with orders already placed.

Contact

Olivia & Rose Sydney
Email: support@oliviarose-sydney.com

You can email us at any time with questions about your order or delivery.