Privacy policy

Last updated: 9 October 2026

Introduction

Olivia & Rose Sydney (“we”, “us” or “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share information when you visit our website, make a purchase or contact us.

Our online store is powered by Shopify.

We handle personal information in accordance with the privacy laws applicable to our operations, including the Privacy Act 1988 (Cth) and Australian Privacy Principles where they apply.

Personal Information We Collect

Depending on how you interact with our store, we may collect:

Contact details: your name, email address, phone number, billing address and shipping address.
Payment and transaction information: payment status, transaction details and information needed to process purchases and refunds. Payment card details are handled through our payment providers.
Account information: account details, preferences and settings, if you create an account.
Shopping information: products viewed, added to your cart, purchased, returned or exchanged.
Communications: information you provide when contacting customer support.
Device and usage information: your IP address, browser type, device identifiers and activity on our website.

If you do not provide information needed to process an order, we may be unable to complete your purchase or arrange delivery.

How We Collect Information

We collect information:

Directly from you when you place an order, create an account, subscribe to marketing or contact us.
Automatically through Shopify, cookies and similar technologies when you browse our website.
From service providers, including payment processors and delivery partners, when processing your order.
Through analytics and advertising services, including Google Analytics and Google Ads, where those services are enabled.

How We Use Information

We use personal information to:

Process payments, fulfil orders and arrange deliveries.
Manage returns, refunds and customer enquiries.
Maintain customer accounts and preferences.
Send order confirmations and service updates.
Improve our website and understand how customers use it.
Send marketing communications where we have your consent.
Measure advertising performance and display relevant advertisements where advertising features are enabled.
Prevent fraud, protect our services and comply with applicable legal obligations.

How We Share Information

We may share relevant personal information with:

Shopify: to host and operate our online store.
Payment providers: to process payments and refunds.
Delivery and logistics partners: to fulfil orders and manage returns, including our return facility in China.
Analytics and advertising providers, including Google: where their services are enabled.
Professional advisers or authorities: where necessary for legal obligations, disputes or the protection of our rights.
Business successors: where necessary in connection with a sale or transfer of the business, subject to applicable law.

Advertising-related sharing, where enabled, is described below.

Cookies and Advertising

Our website uses cookies and similar technologies to support functions such as shopping carts, checkout, security and customer preferences.

Where enabled, we may also use:

Google Analytics to understand website traffic and browsing activity.
Google Ads conversion tracking to measure actions such as purchases following an advertisement.
Google Ads remarketing to display advertisements based on previous visits to our website.

Where remarketing is enabled, third-party providers, including Google, may use cookies or device identifiers to display our advertisements on other websites based on your previous visits.

You can manage cookies through your browser settings. Blocking some cookies may affect website functionality. Where a cookie consent banner is available, you can also use its controls.

You can manage Google advertising personalisation through Google Ads Settings. For supported browsers, Google also provides a Google Analytics opt-out browser add-on.

Learn more about how Google uses information from websites and apps that use its services.

Where consent is required for particular tracking activities, those activities must operate in accordance with the applicable consent requirements.

Relationship with Shopify

Shopify processes personal information to provide our online store and related services. Depending on the Shopify features you use, Shopify may also process information for purposes described in its own privacy policies, including service improvement and advertising.

For more information and available privacy choices, see the Shopify Consumer Privacy Policy.

International Processing

Your information may be stored, processed or shared outside Australia.

Relevant overseas locations may include:

China, when information is needed to manage returns through our return facility.
Singapore, Canada and the United States, in connection with Shopify and its service providers.

Other locations may be involved depending on the payment, delivery, analytics and advertising services used. Shopify and Google describe their international processing in their privacy policies.

We take reasonable steps to protect personal information shared overseas as required by applicable law.

Storage, Security and Retention

Personal information is held electronically through Shopify and other service-provider systems, including order records and customer-support communications.

We take reasonable steps to protect information against misuse, loss and unauthorised access or disclosure. No online transmission or storage method can guarantee absolute security.

We retain information for as long as reasonably necessary to fulfil the purposes described in this policy, including order management, accounting, legal obligations, fraud prevention and dispute resolution.

When information is no longer needed, we take reasonable steps to delete or de-identify it, subject to applicable retention requirements.

Marketing Preferences

You may unsubscribe from marketing emails using the unsubscribe instructions in the message or by contacting support@oliviarose-sydney.com.

We will action unsubscribe requests within 5 working days. We may retain the minimum information needed to ensure your preference is respected.

Unsubscribing from marketing does not stop essential communications about your orders.

Children’s Information

Our store is intended for adult customers.

If you believe a child has provided personal information that should not have been collected, contact us. We will assess the situation and take appropriate action, including deletion where appropriate and permitted by law.

Access, Correction and Privacy Requests

You may contact us to request access to personal information we hold about you or to ask us to correct inaccurate or incomplete information.

Other rights may be available under applicable privacy law. We may need to verify your identity before handling a request, and legal exceptions or retention obligations may apply.

Send requests to support@oliviarose-sydney.com. We will respond within a reasonable timeframe and any applicable legal deadline.

Privacy Complaints

If you have a privacy concern, email support@oliviarose-sydney.com with details of your complaint.

We will review your concern, investigate where necessary and explain our response. We aim to respond within 30 days.

If your complaint falls within the jurisdiction of the Office of the Australian Information Commissioner, you may contact the OAIC if you remain dissatisfied.

Changes to This Policy

We may update this policy to reflect changes to our services, practices or applicable requirements.

The latest version will appear on this page with an updated date. We will provide additional notice where required by law.

Contact

Olivia & Rose Sydney
Privacy enquiries: support@oliviarose-sydney.com